Aegyo Cakes Pick Up / Booking / Delivery Info

 

PICK UP / BOOK YOUR OWN COURIER INSTRUCTIONS and GUIDELINES:

📣 OMO!! We have a new home!! Please read through the guidelines for complete pick up instructions as well as information on our new pick up location!✨

📍 Our new pick up address is #18 Scout Rallos Street, Diliman, QC. We share a home with our new Aegyo Cafe!~ Please read through below for more details.

  • For regular 6" Custom Cakes, 6" Signature Cakes, and 4" lunchbox cakes, pick up time is 2PM to 5PM on the day of your reservation.
    • Pick up before 2PM is strictly not allowed.
    • No need to wait for our message! Your cakes will be ready for pick up by 2PM.
    • Kitchen closes at exactly 5PM! Pick up is no longer allowed beyond this time.
      • Please check our storage policy regarding cakes that are not picked up on the date of reservation.
  • For Special Edition / Limited Edition / Pop Up Sale cakes:
    • Your pick up time is the time slot you have booked/purchased from the website.
    • Please refer to your confirmation email to double check your confirmed date and time slot. 
    • Pick up of your cake outside of your time slot is not allowed.
    • In the event that Aegyo Cakes will need to regulate the pick up schedule in order to maintain orderliness and avoid long queuing, we will send you special instructions beforehand via your registered mobile number or email.
  • Please have the following ready when you pick up your cake:
    • NAME
    • ORDER NUMBER
    • Your ITEM(s) / QUANTITY of order (example: 1pc 6" custom cake with 1pc 4" lunchbox cake; 1pc. " V Day Cake with House of 6 Cookies)
  • If you’re booking Lalamove (MPV or Car Option) / Grab Express (Car Option), or any other third party courier, PLEASE GIVE THE SAME INFO TO YOUR DRIVER, so that they can tell us whose order, and how many they’re picking up. You can put this in the notes as you book. WE WILL NOT RELEASE CAKE UNLESS WE HAVE THE COMPLETE DETAILS. Send these info via CHAT to your courier, since they sometimes don't appear on the booking screen.
  • We highly recommend you book a CAR for your cake's safety, even for lunchbox cakes. Motorbike deliveries may cause a lot of damage to your cake especially if the travel is bumpy and long. For Grab users, make sure to book the car option under Grab Express, and not Grab Car (the ride hailing option). Grab Car drivers rarely accept deliveries since they do taxi services instead.
  • Cakes have to travel in cool temperature, and must be secured on flat surfaces. Please make sure that the couriers/cars you book have proper air conditioning to ensure safe arrival.
  • We strongly recommend that you personally pick up your cake from our kitchen if your design includes buttercream 3D sculptures! This is to ensure that the cake will be taken care of, since 3D sculptures are a lot more delicate to handle especially during transport.
  • Daily Cloud Aegyo Cakes are motorcycle friendly, but please make sure that they have an insulated box to ensure safe delivery!
 

IMPORTANT PICK UP PROTOCOL:

  • Please note that you or your courier will be required to sign a releasing form to attest that the cakes have been picked up in a good condition. Have them approach the pick up counter at Aegyo Cakes and present your order information to the staff.
  • We also ask the riders to take a photo of your cake and send it to you via the courier app's chat function.
  • Please advise your rider of this important protocol upon booking.

📍Here is our ~NEW~ pick up information:
    • Grab Pin: #18 Scout Rallos St. Diliman Quezon City (Aegyo Cafe)
    • Lalamove Pin: #18 Scout Rallos St. Diliman Quezon City
    • Google Maps Pin: #18 Scout Rallos St. Diliman Quezon City 
    • Contact details: 0927 8604180 (Aegyo Cakes) (No inquiries! Pick up related info only)

    ‼️ TEXTS ONLY! Due to network issues, we might not be able to accept calls. If possible, please tell the rider to send a text or just ring the doorbell so our staff can bring out your cake.

    ‼️ Aegyo Cakes is right outside Aegyo Cafe!!~ You can’t miss it! 

    ‼️ IMPORTANT!‼️ Our kitchen closes at exactly 5:00PM so make sure you pick up your cake before then!~ Pick ups beyond 5PM is no longer allowed, so we advise that you book early. 

    In case the cake is not picked up on the day of reservation, you may pick up the next day; however we will have a non-refundable storage fee of Php 100 per day, per cake.~ 

    Kamsahamnida! We’re super excited for you! 💕🥰

    Thank you so much again for choosing Aegyo Cakes!

    All the love,
    Aegyo Cakes